Shipping & Returns

Our shipping and returns policies are listed below. If you have any questions or concerns about our policies please contact us at info@quailsneststudio.com and we will gladly answer your questions.

Shipping

Our shipping and handling costs are determined based on quantity, size, weight and fragility of your purchase along with the package dimensions and weight, insurance coverage, and shipping destination and method. We pack and ship all orders with the lowest possible cost in mind. For most  items we use Canada Post "Expedited", jewellery is shipped "Expresspost".

For your protection, we cannot process your shipment if your billing address does not match the billing address listed with your credit card company or your PayPal account.

We reserve the right to refuse orders shipping to P.O. Boxes.

No COD orders.

We will ship as quickly as possible after payment has been processed and will advise you when items have been shipped.

Rebates

If your order exceeds $250. we will rebate 50% of your shipping costs, if your order exceeds $500. we will rebate 100% of your shipping costs.  All rebates are done in the form of a Quails' Nest Studio Gift Certificate at the time of shipping.

Returns

We try to show each item as accurately as possible but please be aware that there may be slight variations in colour and size from the image shown on our website.

If you are not completely satisfied with your purchase then the item may be returned to us for a store credit of the purchase price (shipping and handling charges are not refundable). The following conditions apply to all returns:

All returns must have a RMA (Return Merchandise Authorization) number. Returns received without a RMA number will not be accepted.

A RMA request must be made within 5 days of delivery of the item by emailing returns@quailsneststudio.com. Describe in detail the reason for the return and if the item was received damaged please provide digital photos of both the item and the original shipping package.

All returned items must be in their original condition and unused. If the item was received damaged, all pieces of the item as well as the original shipping package must be returned. All returns must be prepaid and insured against both loss and breakage when returned.

Quails' Nest Studio Ltd. reserves the right to modify this shipping and returns policy from time to time.

This Shipping and Returns Policy was last  modified on February 14, 2008.